Delivery & Shipping Policy

Last Updated: 27 August 2026

This Delivery & Shipping Policy explains how orders placed through Yeebly.com are prepared, dispatched, and delivered.

By placing an order with Yeebly, you agree to the terms described below.

1. Order Processing

Most Yeebly products are made, printed, customized, or prepared after an order is placed.

Accordingly, most orders require approximately 2–3 business days for processing before they are ready for delivery or shipping.

Processing time is separate from delivery time.

Some products, large orders, personalized products, or orders containing special requests may require additional preparation time. If a significant delay affects your order, we may contact you using the contact details provided with your order.

2. Delivery Charges

Yeebly currently offers free delivery on qualifying orders over KD 15, subject to the delivery terms and promotions displayed on the Website.

For orders that do not qualify for free delivery, the applicable delivery charge will be displayed or communicated during the ordering process.

Delivery charges may vary depending on the delivery location, order type, delivery method, or other applicable circumstances.

3. Delivery Time

Delivery times provided by Yeebly are estimates and may vary depending on:

• Product preparation time
• Delivery location
• Order volume
• Availability of the recipient
• Weather or road conditions
• Public holidays
• Events outside Yeebly's reasonable control

While we make reasonable efforts to deliver orders promptly, an estimated delivery date or time should not be considered a guaranteed delivery appointment unless expressly confirmed otherwise.

4. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient's name
• Active mobile number
• Area
• Block
• Street
• Building or house number
• Floor and apartment number, where applicable
• Any additional directions needed to locate the address

Please make sure the mobile number entered with the order is reachable at the time of delivery.

Yeebly is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

5. Recipient Must Be Available at Delivery

The customer or designated recipient must be available to receive the order at the delivery address when the delivery is attempted.

Our delivery representative may contact the recipient before or upon arrival.

Failed Delivery / Recipient Not Available: If our delivery representative arrives at the provided delivery location and the customer or designated recipient is not present or otherwise unavailable to receive the order, the delivery will be considered an unsuccessful delivery attempt.

If another delivery attempt is requested, a NEW DELIVERY FEE WILL BE CHARGED for the redelivery.

This applies even where the original order qualified for free delivery. Free delivery, where applicable, covers the initial delivery attempt only.

The redelivery fee covers the cost of arranging and carrying out an additional delivery trip. We strongly recommend ensuring that someone is available at the provided address and that the contact number associated with the order is active and reachable.

6. Unreachable Customer

If the delivery representative is unable to contact the customer using the phone number provided with the order, delivery may be postponed or treated as an unsuccessful delivery attempt.

Where a new delivery attempt is required because the customer could not be reached or was unavailable, an additional delivery charge may apply as described above.

7. Change of Delivery Address

If you need to change your delivery address, please contact Yeebly as soon as possible.

We cannot guarantee that an address can be changed after the order has been prepared, dispatched, or assigned for delivery.

If the requested new address requires a new delivery trip or falls within a different delivery area, an additional delivery charge may apply.

8. Delays

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including severe weather, traffic conditions, road closures, public holidays, delivery-service disruptions, emergencies, or other unforeseen events.

We will make reasonable efforts to complete the delivery as soon as practical.

9. Customized and Made-to-Order Products

Many products sold on Yeebly are customized or made to order.

These products may require additional processing before delivery and should not be treated in the same way as immediately available, ready-made stock.

Customers are responsible for reviewing customization details, names, text, images, sizes, colors, quantities, and other selections carefully before submitting an order.

10. Receiving Your Order

Customers should check the delivered package within a reasonable period after receiving it.

If you believe that any item is incorrect, missing, damaged during delivery, or differs from what was confirmed, please contact Yeebly promptly and provide your order details and, where appropriate, photographs showing the issue.

Any return, exchange, refund, or replacement will be subject to Yeebly's applicable return and refund terms.

11. Delivery Promotions

Free-delivery promotions, discount codes, or other delivery offers may be subject to minimum order values, specified areas, promotional periods, or other conditions.

Unless expressly stated otherwise, a free-delivery promotion covers one successful initial delivery attempt.

A redelivery required because the recipient was absent, unreachable, provided an incorrect address, or requested delivery to a different location may be charged separately.

12. Contact Us

If you have questions about your order, delivery, or shipping arrangements, please contact Yeebly using the contact details available on Yeebly.com.

Website: Yeebly.com